TESTIMONIALS

Great customer service. Always looking at how they can make sure I have the right coverage at the best pricing...

Lisa S., customer since 2017

Always been there for us. Easy to work with and always very professional.

Helen B., customer since 2000

When I call they always go through the policy to see how they can help. People in office are always helpful.

Janice B., customer since 2004

I have been with Vredevoogd-Brummel for 30 years. There are so many choices when it comes to insurance and the customer service at VB has always been top notch. My questions have always been answered by a professional and in a pleasant and timely manner. It is refreshing to talk to an actual human when I call and not be directed through several minutes of computerized prompts to just be referred to the wrong person. They have always given me respect and loyalty and I am happy to give them my business. Thank you, VB and keep up the good work.

Jean O., customer since 1990

Easy to get a hold of- explain things clearly - trustworthy!

Steven P., customer since 1976

Whenever I contact my agent, he is more than willing to help, gets back to me in a timely manner, and if he is not available, everyone else is very helpful as well.

Ken L., customer since 2008

I will recommend Vredevoogd-Brummel Risk Management to everyone I know. They took a personal interest in learning about my business and gave me several options for my unique business. I am very thankful for the professional treatment from Richard and the team at Vredevoogd-Brummel.

Ken K., customer since 2019

I started a business that is growing, despite my not having any business or accounting background. I needed insurance, and had a basic idea for that, but in the end I really did not know what I did not know! Being able to sit down over coffee with Richard Brummel in a comfortable, pressure free environment to just chat for a while, have my questions answered and have him point out things for me to consider was invaluable. In short, I came away feeling important, valuable, enlightened, empowered and confident my business was covered properly.

John R., customer since 2020

Great communication, great people to work with! Very friendly!

Tammy B., customer since 2004

The staff at Vredevoogd-Brummel treat their clients like family. They are prompt in responding, and happy to assist to make sure all your needs are met.

Debora A., customer since 2009

The service is great! I can imagine it's not easy with so many customers. Good job!

Customer since 2014

 

Our agent was very helpful and we recommended him to our daughter and son-in-law who were very pleased with the saving he found for them.

Craig W., customer since 2017

Our agent was very helpful in getting us set up with life insurance when we had no idea where to begin. He also helped us organize health care during a job change and has always been prompt when communicating.

Trevor V., customer since 2019

Courteous.  Answered all questions. Explained everything completely. Great people to work with.

Brian W., customer since 2018

Great team. Very knowledgeable and helpful.

Customer since 1998

We had asked several insurance companies to give us quotes for homeowners and auto insurance, and Vredevoogd-Brummel was the only one to reply. They were very thorough when evaluating us for homeowners insurance and I appreciate that. Every time I have had a question they have answered it quickly. With so many insurance companies, it really comes down to customer service and they have that in spades.

Jeffrey Z., customer since 2014

Love Karla's immediate response and attention to details that relate directly to our family’s history and needs.

Duane H., customer since 2009

Excellent customer service! When I call with questions or need anything, someone is always there to patiently explain things and help. Always quick to respond, too, when something is needed.

Customer since 2003

Very easy and timely process when I had claim.

Kim N., customer since 2008

Thank you for your services it's great to know that our investments are covered.

Bob V., customer since 2014

Quick and expert service

Paul F., customer since 1994

Whenever I needed help or had a question, everything was taken care of immediately, friendly and professionally.

Carola D., customer since 2015

Whenever I need something, either business or personal, this company takes care of me.

Al R., customer since 2004

They have always helped us immediately with any questions or claims we had.

Customer since 2003

Always there to answer questions and support our family’s needs.

Nichole L., customer since 2004

Good service, easy to work with.

Boyd H., customer since 1995

Great coverage, low rates, and they keep me informed on any changes!

Customer since 2017

Very responsive and helpful!

Rhonda L., customer since 2008

They have always been there to help during the past twenty-five years of being our agent. This has included two major fender benders and one minor one. There were no personal injuries, fortunately. They helped us replace one car at no cost to us and had the other car on the road quickly. Thanks for the good service.

Customer since 1989

Excellent customer service! A person answers the phone and is actually able to help you :) Such a contrast to most businesses these days! Greatly appreciated!!!

Customer since 1984

Great customer service, quick responses to questions.

Andy T., customer since 2013

Thanks for the great service on our recent Auto Claim!

Customer since 1985

We have been with Auto Owners, and specifically with Vredevoogd-Brummel, for our whole adult life and we are over 70 years old! We have always felt like we received honest and knowledgeable answers and advice to our questions and concerns. It is comforting to know that our insurance needs and coverage are in good hands with Vredevoogd-Brummel.

Customer since 1996

Very informative and good communication. Thanks!

Customer since 2019

Friendly service, good price on insurance, didn't try to sell me things I didn't need.

Customer since 2019

They are always helpful when I have any questions. I like that they are close to my home and I don't have to travel very far. I'm never put on hold very long when I call. They help me figure out what I need for my insurance.

Customer since 2002

We love it that we do not get paperwork in the mail like we did before, and it is wonderful that we have everything combined into one yearly payment. Thank you!

Customer since 2013

The staff is friendly and helpful. Very quick response time and ease of making a claim makes me most likely to suggest Vredevoogd-Brummel to friends and family. Thanks for everything you do!

Samuel V., customer since 2010

I appreciate their courteous and professional manner of conducting business.

Eugene P., customer since 2018

They are quick to answer any questions that arise and work to find the best solutions for us.

Customer since 2009

 

They always ask great questions to make sure that my family has the best coverage. The whole staff goes the extra mile to take care of us!

Micah C., customer since 2018

Friendly staff, willing to help even if you just stop in without an appointment.

Customer since 2017

Always professional and looking out for price and appropriate coverage.

Customer since 2010

Always kind & helpful when we call for information or to make changes. Easily accessible. Have been with Vredevoogd-Brummel for many years, and they have always been so helpful.

Customer since 1991

Excellent communications and guidance in selecting insurance products that are the most appropriate for my needs to ensure proper coverage and to best limit.

Christopher G., customer since 2019

Their staff is always friendly and helpful. They always get back to us quickly when we leave a message.

Robert H., customer since 2015

Always prompt and responsive to our needs and questions.

Customer since 2007

Always have the best service and everyone is so friendly and helpful. I’d never switch to another provider.

David B., customer since 2015

Great service and always makes sure the rates are the best available. Thank you!

Customer since 2012

I'm so grateful they ALL were willing to help me with periodic insurance for my old car. Each time I return from Romania, It's a blessing to know it will be a hassle free process when I walk into their office. They are efficient, personable and competent! Thanks so much!

Dawn E., customer since 2010

They were very friendly and freely offered expertise & opinions as to what we currently had for coverage. They are exactly what we needed- someone to be able to explain our options and give an honest opinion on our current coverages. They were able to smooth out an issue we had with our previous carrier,and get us significantly better coverage.

Customer since 2019

Vredevoogd-Brummel seems to be the best overall experience we have had. Recently we signed up for Medicare and they helped us wade through all the paperwork effortlessly and got the best plan for us.

Mark B., customer since 2007

Always available to answer questions and advise. Personable and friendly. Offers coverage perspectives that I hadn't considered, without being pushy.

Customer since 1995

Easy process to get switched over.

Customer since 2019

They were super easy to work with.

Customer since 2019

Prompt feedback when leaving messages overnight. Thanks for working with my busy schedule.

Jason S., customer since 2019

Yes! Keep doing what you a doing! Your team cares to do the right thing.

Dean B., customer since 2011

It’s easy to deal with Vredevoogd-Brummel. Very prompt service when needed. Thank you!

Customer since 2004

Readily available when we have questions. They remember who we are. Willing to help.

Christopher K., customer since 2008

These guys are just great!

Customer since 2018

When we call they always take care of the problem. They take the time to check out our cost of insurance and any claims we have.

Janice B., customer since 2004

I love how they followed up with the car dealer body shop and with the insurance adjuster to make the claim streamlined. It was nice that they did a lot of the legwork in getting our car fixed. Thanks again! 

Paul O., customer since 2014

Excellent service!  I have my questions and concerns addressed in a timely manner.

Ken L., customer since 2008

Simple, fast, and friendly life-savers! When we were getting charged way too much, they came in and rescued us! They are always striving to save us money and do it simple, fast and easy!

Customer since 2015

Always a timely and accurate response from Andy and Karla.

Karen E., customer since 2014

Richard has answered all of the questions I’ve asked and given me great advice on what insurance is best for my business!

Nick P., customer since 2019

Prompt in their response, courteous, and kept me informed of next step. Told me who would be contacting me about the claim.

Preston H., customer since 2013

Service is good and they tried very hard to help us with a problem with our insurance.

Customer since 2019

Easy to deal with. Informed us of options that would work for us. The insurance fit our needs.

Customer since 2019

 

They have been instrumental in making this transition in life so much easier on us! When we approached them about life insurance, they were able to simplify our lives by combining auto and homeowners insurance. They also helped us secure temporary health insurance during a shift in jobs for both of us. We appreciate the help, clarity in explaining things, and it’s been especially easy to communicate by email.

Customer since 2019

When I was calling around for quotes, their team was very professional and knowledgeable. I felt very comfortable making the switch. My questions are always answered in a timely matter.

Rebecca G., customer since 2019

Their customer service is fantastic. They contacted me proactively on a couple of occasions to give me heads up of upcoming changes or updates in my policy, before my carrier did. I highly recommend using an independent agent for your insurance needs.

Tyler O., customer since 2018

I have had great service and they take the time to see if they can find the best price for me.

Customer since 2013

We have been with Vredevoogd-Brummel since 1972 and have been very satisfied with the service we have received from them for the last 47 years.

Albert R., customer since 1972

I have and will continue to recommend this agency. The team is very responsive to my requests and their regular reviews of my policies gives me confidence that I'm not overpaying.

Customer since 1998

They have always done a wonderful job.

Customer since 1996

Always courteous and helpful when called with questions.

Customer since 1965

Fast answers, fast solutions, friendly, fast return calls. And good offers!

Carola D., customer since 2015

I was with Russ for 20+ years, look forward to the next 20 years with his son holding down the business.

Customer since 2001

They are a very honest and make sure that we always have the right policies. I am someone that would rather be over insured than under. Their staff is always kind , courteous, and respectful!

Customer since 2008

Good high-quality service.

Dave B., customer since 2004

I love that there is always someone available to talk with when I call with questions!

Customer since 2003

Whenever I call Vredevoogd-Brummel, either Karla or Kelly are there to help me with whatever I need- and that means a lot to me having one of them on the other end of the phone.

Al R., customer since 2004

Always helpful when we contact them. Fast help when we need it.

Customer since 2006

When I had my car accident with the deer, they were there for me and had answers for all the questions I had.

Cynthia B., customer since 1994

I really love that they saved me lots of money. Their associates are very friendly, return phone calls etc.

Robert D., customer since 2004

They've always been helpful and agreeable. I appreciate their courtesy.

Customer since 2005

Appreciate having someone always available at the phone if I have a question.

Bryan K., customer since 2008

I have used them since I moved out of my parents’ house at 20. They are personal and know me when I call. They take care of me with all my new cars and unfortunate accidents.

Nichole L., customer since 2004

They have answered our calls in timely manner- e-mailed information when we needed it - responded to our claim when we had wind damage - Thank you

Customer since 2007

Customer service is great.

Customer since 2014

I really appreciate the fantastic customer service and the fact that I can call and not have to go through a robot attendant. Karla is great to work with and always super friendly and helpful!

Customer since 1984

We appreciate that when our policies (home and auto) were up for renewal, they took the time to check around with different insurance companies and found that by switching us to another company we could save significantly on our premiums.

Customer since 2012

Because this is a family-owned business I trust it. I know the people well- they are looking out for our best interest and they will help us out with any problems or questions we have. Highly recommend for anybody looking for a good insurance company.

Diane D., customer since 2002

Very easy to work with. Very helpful advice.

Customer since 2018

Always just a phone-call away to answer questions. We appreciate their help when having had to change insurance policies.

Customer since 1991

Always there to answer any questions, also ready to go that extra mile for us. When I had a window that needed replacement in my car after a stone from a neighbor’s lawnmower hit my car, Richard had the answers I needed and was happy to do the leg work for me, getting the matter taken care of. Thanks, Richard.

Donald D., customer since 2011

My husband and I had a car accident where our truck was totaled. It was our first experience of this kind and we were worried about some unusual circumstances involved in the crash. They had us completely covered with everything we needed— right down to a rental for my husband. It gave us instant relief in a stressful situation. Karla was fantastic in getting our claim rolling and answering all of our questions. We were very impressed with how the people at Vredevoogd-Brummel took care of us in a very difficult time. Thank you!!

Customer since 2009

Very competitive rates with prompt and courteous service over many years.

Customer since 2008

Quick responses. Friendly and professional.

Customer since 2008

They always have time to answer our questions and help us with insurance problems.

Customer since 2004

Great personal service. We have been clients for many years and we will remain so. Thank you.

Oswaldo G., customer since 1998

You are easily accessible and always respond promptly.

Customer since 1976

Service is reliable and all my questions are answered in a timely manner. I’ve been with Vredevoogd-Brummel Insurance since 1980. They’re like an old friend- always there when I  need them!

Steven P., customer since 1976

I have been with Vredevoogd-Brummel for over 10 years and have been happy with the service they provide. They are always knowledgeable, efficient, reasonable and pleasant to work with. Thanks, VB for many years of good service.

Jean O., customer since 1990

Good service, and great answers to questions!

Customer since 2011

Easy and convenient to work with. Very prompt in their response to my inquiries. Most of the time able to make changes via phone or email.

Customer since 1998

Available pretty quickly when needed.

Customer since 2014

We have used VB Insurance agency for the last 46 years and have been very pleased with the service we have received for all of those years.

Albert R., customer since 1992

 

Personal service the "old fashioned way."

John B., customer since 2007

Quick efficient service

Customer since 2015

Very friendly, takes care of their customers.

Customer since 2002

Their honesty is unmatched- the best people I have ever been insured with!

Customer since 2008

Their service is excellent and I would not hesitate to recommend them to my friends and family.

Customer since 1965

They always answer our questions and help us with any changes. Thanks for all you do for us.

Customer since 1993

I feel like they really want to help me and they care more about my needs then a sale. I tell people about them every chance I get.

Brett C., customer since 2008

I always refer my friends to Vredevoogd-Brummel, knowing they will get professional service and the best solutions for their insurance needs!

Cole A., customer since 2002

They always answer the phone, and when they do, my questions are answered and they do what needs to be done. That means a lot to me- no phone tag, and things get done right then. That’s service!

Customer since 2001

Great company, good service, gets back quickly- all around helpful.

Eric G., customer since 2015

Great Team! Always has solutions for my needs.

Customer since 2009

The knowledge Vredevoogd-Brummel shares builds confidence that we are properly insured.

Mary S., customer since 2018

Great service. Very knowledgeable and helpful.

Customer since 2018

I found the reps to be very personal, helpful, and prompt. Thanks!

Customer since 2018

Very easy to work with and very cost effective.

Customer since 2004

I always get very friendly and quick responses to any questions or problems I have. No ambiguity or waiting on anything.

Nathan V., customer since 2017

Helped us find the best rate for our insurance, we saved several hundred dollars on combining our home and auto insurance.

Customer since 2017

They are always there for our needs.

Customer since 1958

We have been with this agency as long as we have been married. We have had very good service. Thanks for everything.

Mary W., customer since 1992

Good rates and quick response on claims service.

Customer since 2013

We got our insurance at a much lower rate than we had been paying. Vredevoogd-Brummel has always been polite when we had questions and our needs were met fast. Praise God we only had one claim and that was handled fast and taken care of.

Donald D., customer since 2011

We moved here 3.5 years ago knowing no one. Vredevoogd-Brummel has been very helpful when we've had questions or issues. No reason to look elsewhere.

Customer since 2015

Very good customer service

Angela T., customer since 2012

Always on top of things and there to help with all your needs.

Patti C., customer since 2017

Great service and good pricing, always willing to help!

Customer since 2004

Always very helpful.

Stewart F., customer since 2009

Great people, easy to contact and truly have your best interests in mind.

Great customer service! Always friendly and helpful :)

Customer since 1984

Excellent customer service, prompt return of phone calls.

Andy T., customer since 2013

Willing to take time out to answer questions.

Customer since 2004

The staff is always ready to assist and manage our insurance needs.

Customer since 2008

If I have a question, they usually get back to me in a timely manner. Also very friendly staff. It’s nice to work with a very knowledgeable staff in the insurance industry.

Thomas V., customer since 2015

I have been dealing with this agency since 1998 and have always had great service both for my home and business.

Terry W., customer since 2004

When we ask a question, there is always a quick reasonable response.

Larry G., customer since 1998

Friendly, prompt service...best prices and knowledgeable staff.

Brian B., customer since 2007

 

Vredevoogd-Brummel is very responsive and helpful!

Jane E., customer since 2015

This company is always very professional!

Dave B., customer since 2004

Quick answers when I have a questions.

Mark M., customer since 2015

Customer service has always been very good.

Customer since 1994

Prompt attention to detail. Returns calls and emails quickly.  Close to home, and has a variety of companies to work with.

Douglas G., customer since 2004

Fantastic group to work with. Offered all possible options, opportunities to sit in and learn about non-profit operations, and took a genuine interest in our group and its specific mission.

Anji C., customer since 2017

I’ve had Auto Owners insurance for 38 years. Vredevoogd-Brummell has always been ready to help me with any problem and were very reliable on getting back to me, making sure my needs were met. I would gladly recommend them to any friends or relatives for their outstanding service!

Steven P., customer since 1976

They get back to me on quotes with coverage changes in a timely manner. Also good advice on changing policy coverage when there was an alternative that saved me money. The claims that I have had have gone smoothly.

Garth S., customer since 2012

Wonderful service, knowledgeable staff, responsive to any need I have. They have really gone above and beyond any of my expectations.

Chad T., customer since 2017

Very cordial, timely, informative and supportive!

Norvie C., customer since 2012

We have always had immediate feedback when we have any questions or concerns. That means a lot when you know you will be cared for in an emergency. We have not had one yet, thank goodness, but we know from past experience that this company will be right there quickly helping us.

Customer since 2014

I believe everyone there is looking out for me and my business. It's nice to have people I trust.

Brett C., customer since 2008

Richard and Karla have been awesome to deal with. They have helped answer questions and get the appropriate coverage in place with very little hassle and in a very timely fashion. I appreciate their focus on customer service!

Customer since 1998

I felt as though Richard and his team got me the best coverage for the best price and they were very responsive and helpful along the way with any questions I had.

Benjamin M., customer since 2017

Knowing we are dealing with people that we have a historic relationship with, and that we can depend on, certainly makes life easier for us. They keep their customers’ welfare in the forefront of all their dealings.

Paul F., customer since 1994

They always take my calls right away and are timely in getting back with me. They never make me feel like I am bothering them and always give great customer service.

Chad A., customer since 2007

They are honest people I have no problem when calling, getting the help I need regarding my insurance needs.

Diane D., customer since 2002

Vredevoogd-Brummel Risk Management is very knowledgeable and is an important part of our team. I'd highly recommend them.

Michelle F., customer since 2013

Agent promptly stepped in to help fix an error made by Auto Owners and was able to get our funds back.

Kelvin K., customer since 2012

Knowledgeable, friendly staff. Prompt service. Good prices.

Brian B., customer since 2007

Whenever I call, and I call regularly, the office staff is always friendly and helpful and that's appreciated.

Dave B., customer since 2004

Their office always takes care of my business quickly and professionally. Not to mention it always feels like family when dealing with them. Thank you.

Eric F., customer since 2017

Friendly, knowledgeable, helpful professionals who offer me value and who give back to the community. Clean office and grounds. Easy, close by, free parking. Really care about me as an individual. Helpful regarding networking for Christian causes.

Keith B., customer since 2017

Great customer service!

Todd C., customer since 2010

I have been with Vredevoogd-Brummel for about 40 years and have always received very good service for all our insurance needs.

Joel, customer since 2010

 

Questions are usually able to be answered right away. Customer interaction is polite and courteous.

Customer since 1994

I appreciate the great service I always receive, very personal and caring. Always willing to shoot me a quote when we were looking at cars and also when we have a claim.

Customer since 1999

VB Risk Management has always provided me the very best in both service and products. They are prompt and professional! What could be complicated, they make simple. Looking for a good insurance provider? Look no further!! 

Brian B., customer since 2007

We have always had good service for 60+ years!

Harmon D.

They are always right on top of things and make my job a whole lot easier. Thanks VB, for always being there for your customers.

Patti C., customer since 2017

Working with the staff has always been easy. They are accessible, helpful and always go out of their way to make insurance more affordable and easy to work through claims.

Mark B., customer since 2007

We have been with the Vredevoogd-Brummel agency for 20 years and there has never been a time when our concerns were not handled in a timely and professional fashion. Thank You

Customer since 1997

Their kindness, professionalism, personal contact and availability - all of these show and make me feel they care about me. I'm one who likes face-to-face contact, and when I walk in, I am always greeted with a friendly smile, and made to feel that I AM NOT bothering them. Thank you!

Philip V., customer since 2014

We love the excellent service provided by our agent. He is responsive to our phone calls and takes care of any and all insurance needs immediately! Well done!

Ronald B., customer since 2007

They are easily accessible and immediately responsive.

Customer since 1976

When we had a house fire they and Auto Owners did right for our family.

Customer since 1994

When I needed proof of insurance and I couldn't find mine, they were very prompt with information for me.

Customer since 1991

We recently leased a new car, and Vredevoogd-Brummel took care of all of the insurance paperwork. They sent everything right to the dealer for us. We have been with Vredevoogd-Brummel for both our homeowners and car insurance for many years, and we are always treated like family!

Jeffrey V., customer since 1998

Great service and good rates- friendly and knowledgeable staff.

Icenius S., customer since 2007

 

One phone call takes care of any issues.

Customer since 2005

I have not needed to use this insurance policy much in the past, but they were johnny-on-the-spot for our claim and processed it quickly and painlessly.

Customer since 2002

It seems like every time we need assistance, Vredevoogd-Brummel is there.

 

Quick response - helped get us the best prices for our needs - Customer service is very important to us

Customer since 2008

Very responsive.

Daniel W., customer since 2014